Formby Timber are a reputable timber merchant in Liverpool who specialise in providing structural timber to the trade.
Problem: They had access issues due to the narrow roadway between the shop and warehouse with no clear directional signage. This made it very difficult to navigate safely and was putting customers off.
Solution: Better Branch created a drive thru via the warehouse and implemented a one-way system with clear directional signage.
What it delivered: The solution immediately resolved the congestion issue and improved the on-site health and safety. Customers can now load vehicles under cover and park in close proximity to the product that they are purchasing, which reduces handling and improves the efficiency of the site. This has led to increased customer satisfaction which will lead to higher sales and repeat visits.
Before: Access issues due to narrow roadway
After: New layout with customer drive thru
