Better Branch
Better Branch
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  • Home
  • About Us
  • FAQs
  • Business Diagnostics
  • Services
  • Projects
  • Contact Us

About Us

We are passionate about improving customer experience, business efficiency and profits of trade merchants

Contact Our Team

Making better branches for our trade merchant clients

Business Consulting

Drawing on more than 60 years combined working in the trade sector, we work with merchants to improve the whole customer experience, from the yard and warehouse to the shop.


We provide a one-stop service from the site audit, plan preparation through to layout drawings and implementation.


Track record of delivery

Higher ongoing sales

Enhanced business efficiency

Optimised customer satisfaction

Our Core Values

Customer Focus

Working Together

Working Together

Our focus starts and ends with the customer experience to make sure it is best in class.

Working Together

Working Together

Working Together

We work alongside trade merchants to ensure that their key objectives are delivered.

Value For Money

Working Together

Value For Money

Investment in Better Branch services is repaid within months by increased sales and profits.

Mission & Vision

Our Mission

Our mission is to create the best customer experience in the building supplies sector by improving, inspiring and innovating. 

Our Vision

Better Branches for the building supplies sector.


Improve trade merchants so they sell more and increase profitability.


Inspire our trade clients to offer the best customer service that they can.


Innovative use of the latest technologies to deliver exceptional results.

What Our Clients Say About Us

Dean Walker, Walkers The Builders Merchant

Dean Walker, Walkers The Builders Merchant

Dean Walker, Walkers The Builders Merchant

We partnered with Better Branch for a three‑phase redevelopment of our site, starting with a complete redesign of our shop floor. The impact was immediate. Their passion and expertise in merchandising were genuinely educational, and the radical layout changes they recommended led to an almost instant uplift in customer purchases.”

Nic Conduct, SNC Installations

Dean Walker, Walkers The Builders Merchant

Dean Walker, Walkers The Builders Merchant

"It's great to be working with Stewart on projects for Better Branch. We have a strong relationship built up over the last 20 plus years working together. I would have absolutely no hesitation in recommending Better Branch to any clients."

Shanker Patel CEO, Lords

Dean Walker, Walkers The Builders Merchant

Shanker Patel CEO, Lords

"Better Branch did a great job on Kenton. The store looks fantastic and the merchandising is excellent. A personal thank you from me and hopefully one of many more to come. Just don’t do this good a service for our competitors!"

Our Clients

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